Title:

Influence of customer service employee’s emotions on the customer’s purchase behaviour

Creator:

WEREDA Wioletta ; GRZYBOWSKA Monika

Date issued:

2013-06-01

Electronic Issue Date:

2013-06-01

Identifier:

doi:10.5604/18969380.1159100 ; oai:editorialsystem.com:article-129312

Electronic ISSN:

2719-860X

Print ISSN:

1896-9380

Publisher ID:

129312

License:

click here to follow the link

Starting page:

157

Ending page:

168

Volume:

8

Issue:

1

Journal:

NSZ

Keywords:

satysfakcja klienta ; emocje pracownika ; obsługa pracownika ; zachowania klienta