Title:

Mystery client and customer service in modern organization

Creator:

WEREDA Wioletta ; GRZYBOWSKA Monika

Date issued:

2014-06-01

Electronic Issue Date:

2014-06-01

Identifier:

doi:10.5604/18969380.1159474 ; oai:editorialsystem.com:article-129336

Electronic ISSN:

2719-860X

Print ISSN:

1896-9380

Publisher ID:

129336

License:

click here to follow the link

Starting page:

189

Ending page:

196

Volume:

9

Issue:

1

Journal:

NSZ

Keywords:

mystery client ; organization ; customer service ; client experience